When making a purchase from any of our eBay listings you are entering into a contract governed by our terms & conditions. Please ensure you have read these before making your purchase.
We are based in the UK and all electrical items that require a plug haute qualité are shipped with a 3 pin UK plug unless otherwise stated.
Images shown are for demonstration purposes.
Product will match description but may vary from images shown.
For any concerns about how a product looks please contact us before ordering.
We accept payment via PayPal or any credit/debit card (processed via Paypal).
All our listings include VAT at the current rate.
We dispatch orders Monday to Friday. Orders received on Weekends/Bank Holidays are dispatched next working day.
We aim to dispatch all orders requiring courier delivery on the same day as long as payment is received & the order is confirmed by 15:00.
We aim to dispatch all other orders that have been paid & confirmed before 16:00 on the same day.
Orders received after these times will be dispatched on the next working day.
Requests for courier delivery to UK addresses that involve a sea crossing are subject to a further charge, which we will contact you about if you place an order.
Any order placed using an unconfirmed PayPal delivery address may be subject to checking delays or cancellation.
For overseas orders of more than 1 item we can normally achieve a price of £1.00 per extra item in addition to the initial postage charge for the first item but this does depend on the weights of products ordered. If you make your purchase & then request a revised invoice we can adjust postage. If you are not happy with the charge the sale can be cancelled.
For full details please check our Terms and Conditions.
We pride ourselves on making sure each and every customer is satisfied before, during and after a sale is completed. If you have any questions about any of our items for sale or any order you have placed please send us an eBay message.
We have a dedicated team who monitor & respond to eBay messages 7 days a week.
Due to the large number of feedback we receive each day, we rely on eBays automated system for leaving feedback on receipt of feedback left.
If you are considering leaving negative feedback or low detailed seller ratings please contact us before doing so to allow us to rectify your concerns & reason for leaving such feedback.
Unless stated all items are supplied with a 12 month return to base warranty.
If you change your mind about your purchase you may request a return for refund within 7 working days from receipt of your order.
If you receive an item that is incorrect or faulty on first use we will cover the cost of returning the product to us for replacement or refund.
If a product develops a fault in the warranty period please contact us for diagnostic help and returns if required.
All returns must be authorised before being sent back so that the return is received at the correct address and can be dealt with by our returns department in the the most efficient manner.
Please contact us by eBay messages to receive authorisation for all returns. During that process you will be issued with an RMA number.
Please ensure any item returned is sufficiently packaged as items damaged in transit not reported before return will invalidate your warranty.
Please obtain a proof of posting if using Royal Mail.
Please put your own return address on the back of the package in case there is any problem delivering to us.
Please ensure the parcel you send back has the RMA number clearly marked on the outside of the package.
All postage costs associated with returning unwanted items are the responsibility of the customer.
For full details please check our Terms and Conditions.
